Refund & Return Policy

Overview

At Confidia POS Thailand, customer satisfaction and transparency are at the core of our service. We are committed to providing premium products and solutions that meet your expectations. This Refund & Return Policy outlines the terms for requesting refunds, exchanges, and returns on eligible products and services.

Hardware Return & Exchange Policy

We accept returns for eligible hardware products within 7 calendar days from the date of delivery, subject to the following conditions:

• Eligibility Criteria: Items must be unused and in their original packaging, including all accessories, manuals, and documentation. Products must be undamaged and in re-sellable condition. A valid proof of purchase (invoice or receipt) must be provided.
• Approved Returns May Result In: A replacement unit if the product is found to be defective, or a store credit to be used toward another purchase (in cases of approved returns without defect).

Note: Shipping fees incurred are non-refundable unless the return is due to a product fault or delivery error caused by Confidia POS Thailand.

Non-Returnable Items

For security and licensing reasons, we do not accept returns or offer refunds for the following products:

• Activated software licenses or POS subscriptions
• Downloaded or installed software or mobile apps
• Custom-configured systems or bundles

Software & Subscription Policy

Once software licenses, activation codes, or POS account services are delivered or activated, they are non-refundable and non-transferable.

If you experience any issues with your software or subscription service within the first 7 days of activation, our technical support team will assess the problem and may offer:

• Technical troubleshooting & resolution
• Account reconfiguration
• Service extension or store credit, at our discretion

Warranty Claims

All hardware sold through Confidia POS Thailand is covered by a limited 12-month manufacturer’s warranty, unless specified otherwise. Warranty coverage includes:

• Manufacturer defects
• Internal hardware failures not caused by misuse or external damage

For assistance with a warranty claim, please contact our support team with your invoice, a brief description of the issue, and photo or video evidence, if applicable.

How to Request a Refund, Exchange, or Support

Please contact our customer service team via one of the following methods:

• Email: [email protected]
• Phone: +66 [02 107 0566]
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (ICT)

Refunds, replacements, or credits will be processed once products are received and evaluated by our technical team. We strive to complete this process within 7–10 business days.

Trust. Transparency. Technology You Can Rely On.

At Confidia POS Thailand, we appreciate your business and remain committed to delivering trusted POS and payment solutions with professional support every step of the way.

If you have any questions about this policy or your eligibility, don’t hesitate to reach out to us.